Sinn Féin’s Chris Hazzard MP has welcomed new protections announced by Ofcom that ensure customers will receive more accurate information about broadband speeds before they commit to a contract.
The South Down MP said:
“For many years now broadband customers in South Down have experienced problems getting the broadband service that was originally promised by sales persons in-store. So this week’s announcement from Ofcom is a strong step in the right direction.
“I particularly welcome the requirement for providers to give minimum guaranteed speeds to a potential customer at the point of sale. If that customer’s speed then drops below the promised level, broadband firms will have one month to improve performance, before they must let customers walk away penalty-free.
“As an extra protection, internet providers must also provide more realistic peak-time speed information upfront, which reflects the fact that broadband is typically not as fast when more people are online, during the busy periods of 8-10pm, or 12-2pm for businesses.
Mr Hazzard added:
“Implementing these reforms will require providers to make major changes to their systems, develop new speed testing methods, and train staff before the new requirements come into force for services purchased from 1 March 2019.”